Customers should consider carefully before making an order through our website. Once you purchase an order, administration fee and management fee will be charged from our company, which means after the order has been made, if you decide to cancel the order, a cancellation fee will be charged.

You will only receive a 100% refund if we are unable to obtain apostille/certification for documents due to internal circumstances. Please note if your documents are rejected for apostille/certification because they are not properly prepared (e.g., incorrect notarization, missing information, or irrelevant marks on the document, etc.), you will not obtain a full refund. We reserve the right to retain 100% of the administration fee and management fee.

We provide our services based on the order submitted by your request for our services. Should you have an issue with the way our staff handled your request, please let us know via email or phone call.

Should you request a chargeback, please know that we will inform your credit card company that you agreed to our services in writing and will present relevant proof (the order information, etc.).

Within 24 hours of payment, If you decide to cancel your request before we begin processing your documents, please contact us in writing by email at pancard@allminwon.com. If the order is not being processed yet, we will refund 100% of your order amount. If the order is already processed, only shipping fee can be refunded. The refund will take 5-10 business days to appear on your statement.